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mehdisultan
28-Mar-2017, 03:20
Hi there,

I am testing a software on SLES 12 Enterprise and no issue when I first installed the OS. I also added the SOFTWARE Management and subcription for "SUSE Linux Enterprise Software Development Kit 12 x86_6 via YAST.

I uninstall some of the rpm and when I tried to re-install, I was getting errors so I went and deleted the machine which was registered at the portal: https://scc.suse.com/subscriptions

Now, it seems that I cannot go back and add the machine to portal, I get the errors when I do SUSEConnect -r xxxxxxxxxxxxxxxxxx -e (my email)

I have tried the following but all in vain.

rm /etc/SUSEconnect
rm -rf /etc/zypp/credentials.d
zypper clean --all

Any help to fix the issue will be great.

Thanks

smflood
28-Mar-2017, 14:07
On 28/03/17 03:24, mehdisultan wrote:

> I am testing a software on SLES 12 Enterprise and no issue when I first
> installed the OS. I also added the SOFTWARE Management and subcription
> for "SUSE Linux Enterprise Software Development Kit 12 x86_6� via YAST.
>
> I uninstall some of the rpm and when I tried to re-install, I was
> getting errors so I went and deleted the machine which was registered at
> the portal: https://scc.suse.com/subscriptions
>
> Now, it seems that I cannot go back and add the machine to portal, I get
> the errors when I do SUSEConnect -r xxxxxxxxxxxxxxxxxx -e (my email)
>
> I have tried the following but all in vain.
>
> rm /etc/SUSEconnect
> rm -rf /etc/zypp/credentials.d
> zypper clean --all
>
> Any help to fix the issue will be great.

Firstly by "SLES 12" do you really mean SUSE Linux Enterprise Server 12
with no Service Pack? I ask because General Support for SLES12 (SP0)
ended in June 2016[1] and could have a bearing on your issue. Please can
you post the output from "cat /etc/*release".

What were the errors you received?

Without knowing these an obvious question since you're using a trial
subscription is are you still within the 60 days from first registration?

Can you also repeat your SUSEConnect command adding the "--debug" option
then paste the output here (redacting any personal information). This
will give us the errors and indicate what caused them.

HTH.

[1] https://www.suse.com/lifecycle/
--
Simon
SUSE Knowledge Partner

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mehdisultan
28-Mar-2017, 23:19
linux-22yt:~ # SUSEConnect -r XXXXXXXXXXXXXX -e USER@XXX.com --debug
cmd options: '{:token=>"XXXXXXXXXXXXXX", :email=>"USER@XXX.com", :debug=>true}'
Merged options: {:token=>"XXXXXXXXXXXXXX", :email=>"USER@XXX.com", :debug=>true, :language=>"POSIX", :url=>"https://scc.suse.com", :insecure=>false, :product=>nil}
Reading credentials from /etc/zypp/credentials.d/SCCcredentials
Read credentials: SCC_7801a9cd5e67435696a227513e828d6a : bdaf5fb29e5d40f4
Reading credentials from /etc/zypp/credentials.d/SCCcredentials
Read credentials: SCC_7801a9cd5e67435696a227513e828d6a : bdaf5fb29e5d40f4
Executing: 'uname -i' Quiet: false
Output: 'x86_64'
Executing: 'lscpu' Quiet: false
Output: 'Architecture: x86_64
CPU op-mode(s): 32-bit, 64-bit
Byte Order: Little Endian
CPU(s): 16
On-line CPU(s) list: 0-15
Thread(s) per core: 2
Core(s) per socket: 4
Socket(s): 2
NUMA node(s): 2
Vendor ID: GenuineIntel
CPU family: 6
Model: 26
Model name: Intel(R) Xeon(R) CPU X5560 @ 2.80GHz
Stepping: 5
CPU MHz: 2800.000
CPU max MHz: 2800.0000
CPU min MHz: 1600.0000
BogoMIPS: 5600.06
Virtualization: VT-x
L1d cache: 32K
L1i cache: 32K
L2 cache: 256K
L3 cache: 8192K
NUMA node0 CPU(s): 0,2,4,6,8,10,12,14
NUMA node1 CPU(s): 1,3,5,7,9,11,13,15'
Executing: 'uname -i' Quiet: false
Output: 'x86_64'
Executing: 'dmidecode -s system-uuid' Quiet: false
Output: '32393735-3733-5355-4531-31394E375036'
Executing: 'zypper targetos' Quiet: false
Output: 'sle-12-x86_64'
opening connection to scc.suse.com:443...
opened
starting SSL for scc.suse.com:443...
SSL established
<- "PUT /connect/systems HTTP/1.1\r\nAccept-Encoding: identity\r\nAccept: application/json,application/vnd.scc.suse.com.v4+json\r\nUser-Agent: SUSEConnect/0.2.14\r\nAuthorization: Basic U0NDXzc4MDFhOWNkNWU2NzQzNTY5NmEyMjc1MTNlODI4ZDZhOm JkYWY1ZmIyOWU1ZDQwZjQ=\r\nContent-Type: application/json\r\nAccept-Language: POSIX\r\nConnection: close\r\nHost: scc.suse.com\r\nContent-Length: 194\r\n\r\n"
<- "{\"hostname\":\"linux-22yt\",\"hwinfo\":{\"hostname\":\"linux-22yt\",\"cpus\":16,\"sockets\":2,\"hypervisor\":null,\"arch\":\"x86_64\",\"uuid\":\"32393735-3733-5355-4531-31394E375036\"},\"distro_target\":\"sle-12-x86_64\"}"
-> "HTTP/1.1 204 No Content\r\n"
-> "Server: nginx\r\n"
-> "Date: Tue, 28 Mar 2017 21:00:41 GMT\r\n"
-> "Connection: keep-alive\r\n"
-> "X-Frame-Options: SAMEORIGIN\r\n"
-> "X-XSS-Protection: 1; mode=block\r\n"
-> "X-Content-Type-Options: nosniff\r\n"
-> "scc-api-version: v4\r\n"
-> "Cache-Control: no-cache\r\n"
-> "Set-Cookie: XSRF-TOKEN=DhvP0ER3Y6Rp1EcA7PHnIYEqLwdnoE%2BXIjXRxa9GEV raSxdfFAKZ6Y2GiEEahq3uKoE0dcBCpKo09kVWc9zFVQ%3D%3D ; path=/; secure\r\n"
-> "X-Request-Id: d436ad4f-b443-4c39-9746-c9ac26b847de\r\n"
-> "X-Runtime: 0.120255\r\n"
-> "Strict-Transport-Security: max-age=15552000\r\n"
-> "Strict-Transport-Security:max-age=300\r\n"
-> "Set-Cookie: lb_scc=HPPJEBIJ; Expires=Fri, 26-Mar-2027 21:00:35 GMT; Path=/\r\n"
-> "\r\n"
Conn close
Executing: 'zypper --xmlout --non-interactive products -i' Quiet: false
Output: '<?xml version='1.0'?>
<stream>
<message type="info">Refreshing service &apos;SUSE_Linux_Enterprise_Software_Development_Kit_12 _x86_64&apos;.</message>
<message type="error">Problem retrieving the repository index file for service &apos;SUSE_Linux_Enterprise_Software_Development_Kit_12 _x86_64&apos;:
Login failed. (https://scc.suse.com/access/services/1206/repo/repoindex.xml?cookies=0&amp;credentials=SUSE_Linux_Ent erprise_Software_Development_Kit_12_x86_64): The requested URL returned error: 401
Check if the URI is valid and accessible.
</message>
</stream>'
command 'zypper --xmlout --non-interactive products -i' failed
Error: zypper returned (4) with '<?xml version='1.0'?>
<stream>
<message type="info">Refreshing service &apos;SUSE_Linux_Enterprise_Software_Development_Kit_12 _x86_64&apos;.</message>
<message type="error">Problem retrieving the repository index file for service &apos;SUSE_Linux_Enterprise_Software_Development_Kit_12 _x86_64&apos;:
Login failed. (https://scc.suse.com/access/services/1206/repo/repoindex.xml?cookies=0&amp;credentials=SUSE_Linux_Ent erprise_Software_Development_Kit_12_x86_64): The requested URL returned error: 401
Check if the URI is valid and accessible.
</message>
</stream>'