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Thread: SR 101147890751?

  1. #1

    SR 101147890751?


    Opened 15 Feb 2018. I have repeatedly asked for escalation, status,
    anything to get this moving, but it remains stuck "waiting for
    engineering to get back to us". I think I've been patient enough, I need
    this one punted forward with some sense of urgency to getting an answer.


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  2. Re: SR 101147890751?


    Sounds all too familiar.....even with a Tiger Team now set up for all my
    SR's, almost nothing appears to be happening....

    I wonder if engineering still exists....


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  3. #3

    Re: SR 101147890751?


    ScorpionSting;2479473 Wrote:
    > Sounds all too familiar.....even with a Tiger Team now set up for all my
    > SR's, almost nothing appears to be happening....
    >
    > I wonder if engineering still exists....


    I don't know. I hope so. I guess I can ask about getting a plane ticket
    to Bangalore to go find out.


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  4. #4

    Re: SR 101147890751?


    ScorpionSting;2479473 Wrote:
    > Sounds all too familiar.....even with a Tiger Team now set up for all my
    > SR's, almost nothing appears to be happening....
    >
    > I wonder if engineering still exists....


    Hm... No response... Does the support manager still exist?


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  5. Re: SR 101147890751?


    Based on the MF posts in LinkedIn, there seems to be a lot of junkets
    going on at the moment in Europe and Asia....so maybe they still have
    hangovers....


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  6. #6
    Join Date
    Nov 2012
    Location
    Rotterdam - Netherlands
    Posts
    320

    Re: SR 101147890751?

    On Tue, 17 Apr 2018 15:56:02 +0000, dgersic wrote:

    > Opened 15 Feb 2018. I have repeatedly asked for escalation, status,
    > anything to get this moving, but it remains stuck "waiting for
    > engineering to get back to us". I think I've been patient enough, I need
    > this one punted forward with some sense of urgency to getting an answer.


    Hi David,

    Let me fwd this to the manager of the support team.

    Thanks
    Hans

  7. #7
    tbaki NNTP User

    Re: SR 101147890751?


    Hi,

    This was passed on to the appropriate Manager on the day it was
    flagged.
    I could see from the SR that the engineer came back to you but not with
    the feedback you expect as the action is on Engineering.

    I will ask the Manager to contact you back directly.

    Thanks
    Tarik


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  8. #8

    Re: SR 101147890751?


    tbaki;2479582 Wrote:
    > Hi,
    >
    > This was passed on to the appropriate Manager on the day it was
    > flagged.
    > I could see from the SR that the engineer came back to you but not with
    > the feedback you expect as the action is on Engineering.
    >
    > I will ask the Manager to contact you back directly.
    >
    > Thanks
    > Tarik


    Thanks Tarik.


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