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Thread: SR#10823227614

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  1. #1
    imranliaquat NNTP User

    SR#10823227614


    SR#10823227614
    Opened: 03/29/2013 01:11:26

    escalated on 10th but no one from BL has taken the ownership and
    contacted us.


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  2. #2
    imranliaquat NNTP User

    Re: SR#10823227614


    imranliaquat;228508 Wrote:
    > SR#10823227614
    > Opened: 03/29/2013 01:11:26
    >
    > escalated on 10th but no one from BL has taken the ownership and
    > contacted us.


    if no one is taking notice then whats the purpose of this forum ?


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  3. #3
    mradford NNTP User

    Re: SR#10823227614


    Hello,
    I have made the Manager of that team aware of your concerns.
    I am certain you will be hearing right away.
    Thanks for using our products!!
    Mike R
    Director Support

    imranliaquat;2257788 Wrote:
    > SR#10823227614
    > Opened: 03/29/2013 01:11:26
    >
    > escalated on 10th but no one from BL has taken the ownership and
    > contacted us.
    >
    >
    > --
    > imranliaquat
    > ------------------------------------------------------------------------
    > imranliaquat's Profile:
    > https://forums.netiq.com/member.php?userid=2539
    > View this thread: https://forums.netiq.com/showthread.php?t=47535



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  4. #4
    imranliaquat NNTP User

    Re: SR#10823227614


    yup a Backline Engineer contacted me the same day i.e 16th April, and
    spend that whole week in analyzing/investigating the logs already
    provided. then he started working with us from
    22nd April till 25th April and during this period he once took a remote
    session with a developer too. Now from 26th April(Friday) I haven't
    heard him yet.


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  5. #5
    imranliaquat NNTP User

    Re: SR#10823227614


    imranliaquat;229152 Wrote:
    > yup a Backline Engineer contacted me the same day i.e 16th April, and
    > spend that whole week in analyzing/investigating the logs already
    > provided. then he started working with us from
    > 22nd April till 25th April and during this period he once took a remote
    > session with a developer too. Now from 26th April(Friday) I haven't
    > heard him yet.


    from 01 May support is active again. ;-)


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  6. #6
    mradford NNTP User

    Re: SR#10823227614


    I will intervene again.
    Mike

    imranliaquat;2261938 Wrote:
    > imranliaquat;229152 Wrote:
    > > yup a Backline Engineer contacted me the same day i.e 16th April,

    > and
    > > spend that whole week in analyzing/investigating the logs already
    > > provided. then he started working with us from
    > > 22nd April till 25th April and during this period he once took a

    > remote
    > > session with a developer too. Now from 26th April(Friday) I haven't
    > > heard him yet.

    >
    > from 01 May support is active again. ;-)
    >
    >
    > --
    > imranliaquat
    > ------------------------------------------------------------------------
    > imranliaquat's Profile:
    > https://forums.netiq.com/member.php?userid=2539
    > View this thread: https://forums.netiq.com/showthread.php?t=47535



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