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Thread: Channel not available

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  1. #1

    Channel not available

    Hello,

    I am evaluating the Suse Manger 1.7. when I try to setup suse channel I got this:

    test:~ # mgr-ncc-sync -c sles11-sp2-core-x86_64
    Channel not available: sles11-sp2-core-x86_64.

    I tired to to troubleshot the issue:

    test:~ # mgr-ncc-sync .
    Updating Channel Family Information
    Downloading Product information...
    Downloading Subscription information...
    Scheduling repo sync for all installed channels...

    test:~ # zypper lr
    # | Alias | Name | Enabled | Refresh
    ---+-----------------------------------------------+---------------------------------+---------+--------
    1 | nu_novell_com:SLE11-SP1-Debuginfo-Pool | SLE11-SP1-Debuginfo-Pool | No | Yes
    2 | nu_novell_com:SLE11-SP1-Debuginfo-Updates | SLE11-SP1-Debuginfo-Updates | No | Yes
    3 | nu_novell_com:SLE11-SP2-Debuginfo-Core | SLE11-SP2-Debuginfo-Core | No | Yes
    4 | nu_novell_com:SLE11-SP2-Debuginfo-Updates | SLE11-SP2-Debuginfo-Updates | No | Yes
    5 | nu_novell_com:SLES11-SP1-Pool | SLES11-SP1-Pool | Yes | Yes
    6 | nu_novell_com:SLES11-SP1-Updates | SLES11-SP1-Updates | Yes | Yes
    7 | nu_novell_com:SLES11-SP2-Core | SLES11-SP2-Core | Yes | Yes
    8 | nu_novell_com:SLES11-SP2-Extension-Store | SLES11-SP2-Extension-Store | Yes | Yes
    9 | nu_novell_com:SLES11-SP2-SUSE-Manager-Tools | SLES11-SP2-SUSE-Manager-Tools | No | Yes
    10 | nu_novell_com:SLES11-SP2-Updates | SLES11-SP2-Updates | Yes | Yes
    11 | nu_novell_com:SUSE-Manager-Server-1.7-Pool | SUSE-Manager-Server-1.7-Pool | Yes | Yes
    12 | nu_novell_com:SUSE-Manager-Server-1.7-Updates | SUSE-Manager-Server-1.7-Updates | Yes | Yes

    Thanks for you help

  2. Re: Channel not available

    On Sun 05 Jan 2014 11:44:01 AM CST, shevary wrote:


    Hello,

    I am evaluating the Suse Manger 1.7. when I try to setup suse channel I
    got this:
    Code:
    test:~ # mgr-ncc-sync -c sles11-sp2-core-x86_64
    Channel not available: sles11-sp2-core-x86_64.
    I tired to to troubleshot the issue:

    Code:
    test:~ # mgr-ncc-sync .
    Updating Channel Family Information
    Downloading Product information...
    Downloading Subscription information...
    Scheduling repo sync for all installed channels...
    Hi
    So you have subscriptions available on the ncc mirror credentials you
    used?

    You should see something like;
    Code:
    mgr-ncc-sync .
    Updating Channel Family Information
    Downloading Product information...
    
    -> Found XXX products using 1 mirror credentials.
    
    Downloading Subscription information...
    
    -> Found YYY subscriptions using 1 mirror credentials.
    
    Updating Upgrade Path Information
    PS: When posting text output etc, please use the code tags 9The # in
    the advanced editor).

    --
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    openSUSE 13.1 (Bottle) (x86_64) GNOME 3.10.2 Kernel 3.11.6-4-desktop
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!


  3. #3

    Re: Channel not available

    I get this

    mgr-ncc-sync .
    Updating Channel Family Information
    Downloading Product information...
    Downloading Subscription information...
    Scheduling repo sync for all installed channels...

  4. Re: Channel not available

    On Sun 05 Jan 2014 03:24:02 PM CST, shevary wrote:


    I get this

    mgr-ncc-sync .
    Updating Channel Family Information
    Downloading Product information...
    Downloading Subscription information...
    Scheduling repo sync for all installed channels...


    Hi
    So if you log into the Novell Customer Center web page, under My
    Products -> Mirror Credentials there is a list of channels available?

    --
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    openSUSE 13.1 (Bottle) (x86_64) GNOME 3.10.2 Kernel 3.11.6-4-desktop
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!


  5. #5

    Re: Channel not available

    Hi,

    Under My Products -> Mirror Credentials I can see all the Channel then what I need to do?
    thx

  6. Re: Channel not available

    On Wed 08 Jan 2014 01:54:02 PM CST, shevary wrote:


    Hi,

    Under My Products -> Mirror Credentials I can see all the Channel then
    what I need to do?
    thx


    Hi
    And under systems, you can see the SUSE Manager 1.7 is registered ok?

    Can you ensure the system and cache is updated;
    Code:
    zypper ref -f
    zypper patch
    zypper up
    mgr-ncc-sync -l
    --
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    openSUSE 13.1 (Bottle) (x86_64) GNOME 3.10.2 Kernel 3.11.6-4-desktop
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!


  7. #7

    Re: Channel not available

    Quote Originally Posted by malcolmlewis View Post
    Hi
    And under systems, you can see the SUSE Manager 1.7 is registered ok?

    Can you ensure the system and cache is updated;
    Code:
    zypper ref -f
    zypper patch
    zypper up
    mgr-ncc-sync -l
    --
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    openSUSE 13.1 (Bottle) (x86_64) GNOME 3.10.2 Kernel 3.11.6-4-desktop
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!
    I can't see the SUSE Manager 1.7 and looks like it is not registered? please see the attachment.
    I also the ran the above commands.

    thanks
    Attached Files Attached Files

  8. Re: Channel not available

    On Thu 09 Jan 2014 04:04:02 PM CST, shevary wrote:

    I can't see the SUSE Manager 1.7 and looks like it is not registered?
    please see the attachment.
    I also the ran the above commands.
    Hi
    I'm guessing the attachment is the mirror list, so on the NCC page
    under My Systems -> Systems there should be an entry with the SUSE
    Manager hostname and under the OS column sle-11-x86_64? If it is then
    double click on it and it then under the section 'Registered Software'
    it should show "SUSE Manager 1.7 Server"?

    If not then please re-register the server Via YaST -> Other Novell
    Customer Center Configuration, dod forget to check the box and add your
    registration code.

    Did you get any output from the commands or updates?

    --
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    openSUSE 13.1 (Bottle) (x86_64) GNOME 3.10.2 Kernel 3.11.6-4-desktop
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!


  9. #9

    Re: Channel not available

    Quote Originally Posted by malcolmlewis View Post
    Hi
    I'm guessing the attachment is the mirror list, so on the NCC page
    under My Systems -> Systems there should be an entry with the SUSE
    Manager hostname and under the OS column sle-11-x86_64? If it is then
    double click on it and it then under the section 'Registered Software'
    it should show "SUSE Manager 1.7 Server"?

    If not then please re-register the server Via YaST -> Other Novell
    Customer Center Configuration, dod forget to check the box and add your
    registration code.

    Did you get any output from the commands or updates?

    --
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    openSUSE 13.1 (Bottle) (x86_64) GNOME 3.10.2 Kernel 3.11.6-4-desktop
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!
    I checked My Systems -> Systems there should be an entry with the SUSE
    Manager hostname and under the OS column sle-11-x86_64? If it is then
    double click on it and it then under the section 'Registered Software'
    I see "SUSE Manager 1.7 Server". all good

    I re-ran the command please see the attachment.

    I ran this command mgr-ncc-sync -r to refresh the ncc and it is timing out and I dont have firewall on.

    SUSE Manager 8510 2014/01/09 13:00:31 -04:00: ('Connecting to https://UC1644762:<secret>@nu.novell.com/repo/repoindex.xml has failed after 10 tries with HTTP error code 504.',)
    NCC connection failed.

    Thanks
    Attached Files Attached Files
    Last edited by shevary; 09-Jan-2014 at 19:02.

  10. Re: Channel not available

    On Thu 09 Jan 2014 06:04:01 PM CST, shevary wrote:


    malcolmlewis;18485 Wrote:
    > Hi
    > I'm guessing the attachment is the mirror list, so on the NCC page
    > under My Systems -> Systems there should be an entry with the SUSE
    > Manager hostname and under the OS column sle-11-x86_64? If it is then
    > double click on it and it then under the section 'Registered Software'
    > it should show "SUSE Manager 1.7 Server"?
    >
    > If not then please re-register the server Via YaST -> Other Novell
    > Customer Center Configuration, dod forget to check the box and add
    > your registration code.
    >
    > Did you get any output from the commands or updates?
    >


    I checked My Systems -> Systems there should be an entry with the SUSE
    Manager hostname and under the OS column sle-11-x86_64? If it is then
    double click on it and it then under the section 'Registered Software'
    I see "SUSE Manager 1.7 Server". all good

    I re-ran the command please see the attachment.

    I ran this command mgr-ncc-sync -r to refresh the ncc and it is timing
    out and I dont have firewall on.

    SUSE Manager 8510 2014/01/09 13:00:31 -04:00: ('Connecting to
    https://UC1644762:<secret>@nu.novell.com/repo/repoindex.xml has failed
    after 10 tries with HTTP error code 504.',)
    NCC connection failed.

    Hi
    There have been some internal network issues at SUSE so can you try
    again as this maybe the cause of it not syncing at the moment. You do
    have a product etc now. So try the list command again.

    --
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    openSUSE 13.1 (Bottle) (x86_64) GNOME 3.10.2 Kernel 3.11.6-4-desktop
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!


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