I am trying to register a client with our SMT server.

After I run ./clientSetup4.SMT.sh https://server.x.x/center/regcode I receive the following error:

ERROR: The regcode is locked by another email address. Registration failed. (99)

I located a TID which says the email address is not authorized and go to the Customer Service Center and add it. This email address is and has been authorized for several years.

I also created a new CA and Server Certificate.

Any ideas.

Thank you!